Return eligible

Eligible for returns within 14 days. Customer is responsible for approved return shipping unless stated otherwise. A 2% restocking fee may apply.

## REFUND POLICY Returns: Our policy lasts 14 days, except for Viper S. If 14 days have gone by since you received your purchase, or if the product has developed a fault due to misuse or negligence, unfortunately, we cannot offer you a refund or exchange. We DO NOT accept returns of used products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for the costs of shipping the item back to us. Please ensure you keep the packaging for a minimum of 2 weeks as a return will be rejected if the item is no longer in the original packaging. It is recommended that you keep this for the duration of your ownership of the item, just in case you ever need to send it to us for servicing or repair. In the event of a warranty claim, without the packaging, you will be responsible for ensuring the goods are sent back to us safely. If the item remains unused (brand new) and is within 14 days of the date of delivery, our team will gladly help with this return process. You can submit a return request by contacting our support team via Live Chat or by email at sales@79bike.com. The cost of returning the bike is your responsibility. If your item is having issues and has been used, rest assured that our warranty will likely cover your issue. For more info regarding the warranty and claims process, please consult our Warranty Policy. A return may be refused or you may be charged for loss in value if goods are returned in a different condition to those when sent. This charge is usually around 15%. If the product has been used the return may be rejected and sent back to you. You will be responsible for the costs of shipping the item back to you. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not cor