Frequently asked questions

Quick answers to the most common questions about orders, shipping, returns, and more.

How do I place an order?

Browse our shop, add items to your cart, and complete checkout using our secure Stripe-powered payment flow. You'll receive a confirmation email once your order is placed.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our Stripe-powered checkout. All transactions are encrypted and secure.

How long does shipping take?

Most orders are processed within 1–3 business days and delivered within 5–10 business days. See our Shipping Info page for full details.

Is shipping free?

Yes — standard shipping is free on orders $50 and over. Orders under $50 are charged a flat rate shown at checkout.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can also use our Order Tracking page to check status anytime.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused and in original packaging. See our Returns Policy for full details.

How do I start a return or exchange?

Contact our support team through the Contact Us page with your order number and reason for return. We'll walk you through the next steps.

Do you ship internationally?

We currently ship within the United States only. International shipping is not available at this time.

Can I change or cancel my order?

We process orders quickly. If you need to make a change, contact us as soon as possible through the Contact Us page. We'll do our best to accommodate before the order ships.

I'm a supplier — how do I list my products?

We'd love to hear from you. Visit our Become a Supplier page to submit an inquiry and our team will follow up within 2–3 business days.